When you own an online business, the delivery of your final product is crucial to the success of your business. Most businesses usually outsource the delivery part to those who do it best – courier service companies. Receiving a product is part of your customer’s user experience even if they are only your delivery partners. When a customer’s package or food delivery is delayed or damaged, it impacts their perception of your brand even if there is nothing you can do. That’s why it is necessary for you to choose a courier service that best suits your needs and matches the speed of your business.
Check out our list for the top-performing courier services in Malaysia!
Pgeon
Best courier service for: Low cost and no-nonsense services
Where does it deliver: Nationwide and internationally
Starting price: RM6.29 per parcel
Operating hours: Pgeon points vary according to retail outlets
Pgeon is one of the newest courier services on this list, starting out in January 2017. They have already established more than 3000 Pgeon points in Malaysia since! These Pgeon Points are retail outlets (Eg. 7/11, Caring and 99 Speedmart) that you can pick up or drop off your parcels from! Just look out for the Pgeon sticker! You can also choose to have Pgeon come to your place to pick up or drop off the parcel.
They offer RM6.29 per parcel up to 5kg and this is the lowest price per parcel that you can get in Malaysia! Each delivery or pick up can be booked online which is quick and simple. If you are unsure of the rates, you can always check on their rates calculator found on their website.
Their courier services are very straightforward and it does the job well! Each parcel usually takes up 1 to 3 business days to deliver and the parcel is insured up to RM200! There is online tracking for your parcel and a SMS notification when your parcel arrives.
Just be sure that your parcels are under 30cm3 and under 5kg if you are dropping it off at a Pgeon Point!
Lalamove
Best courier service for: On-demand delivery services of all types and sizes
Where does it deliver: Only within Klang Valley, Johor and Penang
Starting price: Varies for each vehicle type
Operating hours: 24/7, depends on driver availability
Lalamove has been a popular pick for on-demand deliveries that ranges from the usual food deliveries to a simple document dropoff and all the way to house moving deliveries. No matter the delivery requirement, Lalamove has got you covered with their range of vehicles: Motorcycle, Car, Van, 4 x 4 Pickup, Van (7 ft & 9 ft) and Lorry (10 ft, 14 ft and 17 ft). When you place an delivery order, you will get matched with a delivery partner who will head over to you immediately. Each vehicle type would have a base fare and different price per additional km. Lalamove prides themselves in being affordable with transparent pricing and no hidden charges!
Apart from on-demand deliveries, you can also schedule a later delivery if you want to. There are also services available like Buy4U, to help you buy things, multi-stop deliveries (up to 20 stops per delivery) and even movers to go with your lorry service if you need it!
The best thing about Lalamove is that everything, from ordering to payment and tracking, is accessible from their Lalamove app!
Ninjavan
Best courier service for: Business owners who are just starting out
Where does it deliver: Malaysia
Starting price: Check here for domestic rates
Operating hours: 8am to 10pm, Monday to Saturday (except for Public Holidays)
Ninjavan is a courier service that caters to business owners of all sizes. Whether it’s prepaid packaging you need or bulk-pricing discounts, they got you covered. There is a delivery option for every budget. They also have cash-on-delivery service as well as flexible parcel pickups at one of our 4000+ drop off points to make it easier for both you and the receiver.
Apart from the standard shipping, you can also opt for “ALL-YOU-CAN-FIT” ninja packs that have no weight limit if you are delivering within Peninsular Malaysia. For a flat rate of RM5.60 per parcel, it’s just “Pac, Create Order and Drop off”. You don’t need a printer to print your air waybill! It is all there. There are different sizes of ninja packs that you can choose from too.
To get started, you can open a free lite account that allows you to send up to 125 parcels per month. You can choose to send in one bulk order or do singular orders. Just drop it off at one of the drop off points or have it picked up from where you are at your earliest convenience! You can always get a price estimate on their website.
Also, Ninjavan also has 100% of Southeast Asia covered! This allows Malaysian business owners to ship parcels to their overseas customers with ease!
Gdex
Best courier service for: People who have busy schedules
Where does it deliver: Malaysia
Starting price: Check here for domestic rates
Operating hours: 8am to 10pm, Monday to Saturday (except for Public Holidays)
GD Express, also known as GDEX, is one of the popular choices for courier services! It has all the conventional services like next-day delivery service, same-day delivery service, international express carrier, standard pick-up, and COD. They have no flat rates when it comes to delivery charges! Everything is calculated according to distance so East Malaysians won’t have to worry about those extra charges.You can always get a rate estimation on their website’s rate calculator.
Of all their services, their early delivery and late pick-up services are something that sets them apart! Sometimes our schedule simply doesn’t allow any wiggle room and with these services, we can always arrange to pick up or deliver our packages early or later. With the 410 stations located throughout Malaysia, it makes this so much easier for senders and recipients.
Skynet
Best courier service for: Domestic express deliveries
Where does it deliver: Nationwide and internationally
Starting price: Check here for the rates
Operating hours: Mon – Fri: 8.00am – 5.30pm
Apart from being an A.I in the Terminator franchise, Skynet is another veteran in the courier service industry with the most extensive air cargo networld in the world! Their partnership with the top airlines allows them to extend their services to East Malaysia, international destinations and any destination that a plane can reach. Nowhere is too far.
Generally, your deliveries will arrive within 1-5 working days if you are sending or receiving it from within Malaysia. You can also opt to have it dropped at the nearest Skynet outlet if you are always out and about! If weekdays are a no go for you, they have the weekend and holiday service too. This will give people a chance to receive their packages on their off-days! If you live somewhere that might seem a little remote, Skynet will deliver it straight to your doorstep or to the nearest Skynet outlet at your address! They have a track and trace section on their website to keep track of your packages!
Pos Malaysia
Best courier service for: Accessibility
Where does it deliver: Nationwide and internationally
Starting price: Check here for the rates
Operating hours: Mon – Fri: 8.00am – 5.30pm
POS Malaysia is one of the oldest courier services in Malaysia with over 1000 outlets in most of Malaysia’s populated areas. It is safe to say that they will have almost any service that you need because they’ve been around since 1986. With their nationwide locations, it has made them one of the most reliable postal and courier services throughout the years!
There are different pricings for each service (SendParcel, Pos Laju and Mail). There is a postage calculator on their website if you want to check out the price estimate! For parcels and packages, you can do the bookings online or via their app and just drop it off at one of the locations. You can do bulk shipments up to 100 shipping orders in a go too. There is also a Track & Trace function that allows you to follow your package or letter all the way to its destination.
You can also pay your bills or top up your mobile prepaid through the POS Malaysia website! It makes the whole process faster, easier and safer, all from the comfort of your own home.
DHL
Best courier service for: Safe and reliable international shipping
Where does it deliver: Nationwide and internationally
Starting price: Check here for the rates
Operating hours:
Monday – Friday: 8:30 – 17:30
Saturday: 8:30 – 13:00
Sunday: Closed
DHL is one of the best known postal and logistics companies in the world. True to their household fame, you can find a DHL drop point anywhere you go. DHL understands the importance of global coverage so you can ship documents and parcels both locally and internationally! If freight shipping is something you need, they got it covered by air, ocean, road and rail.
DHL is the courier service to choose if you need to ship items or cargo of high value, for a good price of course. They can give you a quote based on what you are shipping and where it will be going to. You will be able to add insurance to your shipments based on its value which will give you peace of mind when you are shipping something valuable.
Fedex
Best courier service for: Speedy delivery times and secure packaging
Where does it deliver: Nationwide and internationally
Starting price: Check here for the rates
FedEx is one of the largest express transportation companies in the world. They were established in 1984 and came to Malaysia 5 years later. With more than 25 years of operations under their belt, they have delivered to more than 220 countries and territories. Their extended global network through air and land have allowed them to deliver time sensitive documents and parcels within their guaranteed delivery time (1-2 business days).
You can make use of their normal courier service or shipping services by creating an account on FedEx’s website. Business owners can explore their different delivery options for both domestic and international shipping. They also have shipping and packaging supplies available for your convenience along with packaging instructions for newcomer shippers. Having secure packaging will help with the delivery process!
J&T Express
Best courier service for: Online business owners
Where does it deliver: Nationwide and internationally
Starting price: Check here for th rates
Operating hours: Everyday
J&T Express is a courier service that was established in Malaysia back in December 2017. They pride themselves in all-year round delivery service and a top notch 24/7 customer service hotline for users.
With the amount of drop off points they have, it makes dropping off packages all the more convenient. You can get an estimated shipping rate as well as the estimated delivery times within Malaysia (usually a minimum of two day) on the website! They also have a mobile app that has real time tracking for your packages! The app is available on both iOS and Android.
Business owners can also opt to register a VIP account with J&T Express. A VIP member can enjoy low shipping with high rebates and free pickup services. There is also a bulk order function that members can utilize.
Bear in mind that there is no right and wrong when it comes to making a decision as important as this. Each courier service has its specialities so you can always test out the courier services listed on here for your different products until you find the one that fits you best! As these courier services and logistics companies expand, their services will definitely expand too. Who knows? Domestic and international deliveries will be even more affordable then!
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